FAQs
SHIPPING & DELIVERY
All orders are dispatched from Sydney, Australia and processed within 1–2 business days. We currently ship to Australia and New Zealand only. Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details. Please allow additional processing time during promotional periods, warehouse sales, and public holidays.
Please ensure your delivery address is correct at checkout. Sebago is not responsible for orders delivered to an incorrect address. We are unable to ship to PO Boxes or Parcel Lockers as all deliveries shipped by Sebago require a signature from the recipient upon delivery. If your parcel is unable to be delivered to your nominated address, either our delivery partners or our Sebago Customer Care team will be in touch.
For all shipping and returns enquiries please contact us at customercare@sebago.com.au
SHIPPING OPTIONS
WITHIN AUSTRALIA
Delivered via Australia Post Express. Estimated delivery 1–3 business days.
| Order Value | Shipping Method | Cost |
|---|---|---|
| Under $400 AUD | Express Post | $15.00 AUD |
| $400 AUD and over | Express Post | Free* |
*Delivery time frames are approximate only and depend on our delivery provider, Australia Post. Occasionally, delivery delays may occur due to factors outside of our control, including but not limited to network delays, public holidays and natural disasters.
NEW ZEALAND
Delivered via Australia Post Standard International. Estimated delivery 6–10 business days.
| Order Value | Shipping Method | Cost |
|---|---|---|
| Under $450 AUD | Standard International | $15.00 AUD |
| $450 AUD and over | Standard International | Free* |
*Delivery time frames are approximate only and depend on our delivery provider, Australia Post. Occasionally, delivery delays may occur due to factors outside of our control, including but not limited to network delays, public holidays and natural disasters.
**Duties and taxes may apply to New Zealand orders upon delivery and are the responsibility of the recipient.
INTERNATIONAL
We currently do not offer International Shipping. We apologise for any inconvenience.
COMMON SHIPPING QUESTIONS
HOW DO I TRACK MY ORDER?
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number.
You can track your delivery anytime at auspost.com.au.
CAN I MAKE CHANGES TO MY ORDER?
We are unable to amend or cancel an order once it has been placed. If you have placed an order incorrectly and need to cancel this, please reject your delivery. Once your order has been returned to Sebago, a refund will be issued to your original payment method.
Sebago cannot be held liable for any incorrect details entered by the customer.
I ENTERED THE WRONG ADDRESS, CAN I CHANGE IT?
Occasionally orders may be sent via split shipment, and may arrive in multiple packages. You will receive notifications of shipment from our partner Shippit with additional tracking information.
If you require assistance, please reach out to our Customer Care team.