FREQUENTLY ASKED QUESTIONSFAQ

How long will it take to get my order?
Your order will take 5-7 business days to arrive, depending on the shipping destination. All orders are shipped from our DC in Sydney, NSW. Delivery details will be provided via email. We do not offer an express shipping service at this stage. UPDATE: Due to the current COVID-19 outbreak in Australia, there may be possible delays with Australia Post services. We do ask for your patience during this time.
Do you ship overseas?
Unfortunately we do not ship outside of Australia. However, please be sure to sign up to our membership database to stay updated on any changes to this.
What shipping carriers do you use?
We use Australia Post as our primary shipping partner, delivering to businesses and home address as well as PO Boxes and parcel lockers.
Do parcels need a signature upon delivery?
In most cases parcels require a signature when they're delivered. We recommend choosing a delivery address that you're commonly at during business hours. In the instance no one is there to sign for the parcel, the delivery driver will leave in a safe place or leave a card notifying you of attempted delivery, and return the parcel to the nearest Australia Post for you to collect at your convenience. If you cannot find a parcel delivered by Australia Post, you can call them for further information on 13 11 18. Unfortunately Sebago does not have authority to request this information on your behalf.
Can I track my order online?
You'll receive another email when your purchase has been dispatched including tracking information and link to follow its progress.
How much will shipping cost me?
We charge a flat rate $10 fee for all purchases under $150. This will automatically be added at the check out.
Still need help? Contact Us