FREQUENTLY ASKED QUESTIONSFAQ

All items marked FINAL SALE are non-returnable and non-refundable.

Sebago Online Outlet commences Monday 22nd August - Sunday 28th August.

If you are shopping from the ONLINE OUTLET tab, you will not receive a refund or an exchange.

We understand that there may be instances where you are not 100% happy with your purchase and we want to make the returns process as simple as possible for you.

You are entitled to a refund for the purchase of your item for any reason, within 30 days of the original purchase (excluding shipping costs), provided they are NOT marked as FINAL SALE items or items purchased from another retailer that sells Sebago.

We do not offer exchanges or credit notes.

Items must be returned to us as new, with all original packaging and in a saleable condition, including the box. **PLEASE NOTE: We do not offer a free returns service. All costs associated with the return must be paid by the customer.

ITEMS WE CANNOT REFUND

For hygiene reasons and to protect your health and the health of others, we are unable to refund or exchange facemasks.

Mail your order back to our warehouse at the below address for a refund.

All products returned for a refund must be in original packaging, unused and clean (failure to return product in its original condition will deem the product used and unsaleable and forfeit any credit/refund claim)

Please ensure your unique order number is quoted on the return satchel. Your order number #SEABGO-1234 will be used as your RA number (Return Authorization.) Clearly record your order number, full name and delivery address.

Return Address:

G & S Logistics

Accent Lifestyle ATTN: Returns Department

Unit 1, 96-112 Gow Street

Padstow NSW 2211

Order #SEBAGO-12345

Please allow up to 10 business days for processing and 5 business days for your refund to show up in your account . Additional processing delays may occur during peak promotional offers. You will receive an email notification when your return has been processed (be sure to check your spam folder).

Please contact our customer care team by emailing customercare@trendimports.com.au if you have any further questions

When your refund is processed by our customer servuce team, it'll be returned via the same payment method that was listed on your order.

If you have received an incorrect item or discover a fault, please use the Contact Us form to send a picture of the item and a brief description of the fault.

Our Customer Care team will assess the claim and once approved will notify you in writing and arrange a refund back to the original payment method.

Items that are either: older than six months from the purchase date or deemed as general wear and tear and not due to a manufacturing fault will not be refunded.