FREQUENTLY ASKED QUESTIONSFAQ

What is your refund policy?
Change of mind We will happily refund item(s) within 30 days of purchasing as long as; all Item(s) must be returned unused and in original packaging, with tags and labels attached, the item was not purchased on Sale. All refunds are processed onto the original method of payment. If your original transaction included the use of a gift card as payment method, the same amount will be credited back to an e-gift card. All returns for change of mind or incorrect sizing will be the responsibility of the customer, including all costs associated with sending items back for a refund. We do not offer a free refunds service. When an order has been placed, it is not possible to change any parts of the order. This includes adding or removing items, changing the size or colour, or changing the delivery address or method. An order cannot be cancelled once placed. Unfortunately, we do not currently offer exchanges.
How do I return my order?
Mail your order back to the below address for a refund. All products returned for a refund must be in original packaging , unused and clean (failure to return product in its original condition will deem the product used and unsaleable and forfeit any credit/refund claim). Please ensure your unique order number is quoted on the return satchel. Your order number can be used for returns as your RA number, as mentioned on the returns slip in your parcel, they are interchangeable. Your order number will start with NU followed by a series of numbers (eg SEB-00001) Return Address: G & S Logistics C/o Trend Imports ATTN: Returns Department Unit 1, 96-112 Gow Street Padstow NSW 2211 Order # (insert order number) NOTE: All returns for change of mind or incorrect sizing will be the responsibility of the customer , including all costs associated with sending stock back for a refund. We do not offer a free return service. Please allow approximately 2–3 weeks for processing. Additional processing delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).
How will I be refunded if I return an item?
When your refund is processed by our Customer Service team, it’ll be returned to the same account that was listed on your order – for example, into your credit card account.
What if my item is faulty?
Please contact us within 30 days if your unworn item is deemed to have a manufacturing fault on inspection. You will be asked to provide a proof of purchase as well as photographs of the product that clearly display the fault. If an item is deemed faulty within 90 days of general use, please contact us with the proof of purchase and photographs of the product that clearly display the fault. We reserve the right to refuse the claim if an item has been misused or worn in a manner contrary to its purpose, the item will be classified as 'general wear and tear'.
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