FREQUENTLY ASKED QUESTIONSFAQ

What is your refund policy?
We understand that there may be instances where you are not 100% happy with your purchase and we want to make the returns process as simple as possible for you. You are entitled to a refund for the purchase of your item for any reason, within 30 days of the original purchase ( excluding freight costs ), provided they are NOT Final Sale/Final Reduction items or items purchased in store from a Third Party Seller We do not offer exchanges. We do not offer exchanges or credit notes. Items must be returned to us as new, with all original packaging and in a saleable condition, including the box. Do not adhere any labels or tape to the box. All returns for change of mind or incorrect sizing will be the responsibility of the customer, including all costs associated with sending stock the items for a refund. We do not offer a free refunds service. We do not offer exchanges or credit notes We are happy to provide a full refund (excluding freights costs) within 30 days of purchase provided they are NOT Final Sale/Final Reduction items or items purchased in store from a Third Party Seller. Returned items must be in an unused /clean condition, in its original packaging/boxes with all tag attached. ** Please note: We do not offer free returns/exchanges. All costs associated with the return must be paid by the customer. ITEMS WE CANNOT REFUND OR EXCHANGE All refunds exclude delivery charges. All Final Sale items and Third Party Seller items are non-returnable and non-refundable for change of mind, either instore or online. Change of mind includes unwanted, size, colour, design, fit and price. These items are clearly marked on our product pages as “SALE”. This is a Final Sale item. All Final Sale items are non-returnable and non-refundable for change of mind, either instore or online. All Third Party Seller items are non-returnable and non-refundable for change of mind, instore or online”. Faulty goods are excluded from this policy. Please refer to the INCORRECT OR FAULTY ITEM section. IF YOU BOUGHT YOUR ITEM IN A STORE Store purchases cannot be returned online. They must be returned to the original store of purchase, including if the store is interstate. Please contact the original store where item/s were purchased and ensure to have an original copy of the receipt for verification. All store purchase refunds will be handled are store staff and processed using the original payment method. If you purchased via EFTPOS or Credit Card, you must present the card used in the original transaction. IF YOU BOUGHT YOUR ITEM ONLINE Please refer to the returns process below and ensure you are following our Returns Policy. All refunds exclude delivery charges.
How do I return my order?
Mail your order back to our warehouse at the below address for a refund. All products returned for a refund must be in original packaging, unused and clean (failure to return product in its original condition will deem the product used and unsaleable and forfeit any credit/refund claim) Please ensure your unique order number is quoted on the return satchel. Your order number will be used as your RA number (Return Authorization.) Clearly record your order number, full name and delivery address on or Return Address: G & S Logistics – Accent Lifestyle ATTN: Returns Department Unit 1, 96-112 Gow Street Padstow NSW 2211 Order # 12345 NOTE: All returns for change of mind or incorrect sizing will be the responsibility of the customer, including all costs associated with sending stock back for a refund. We do not offer a free return service. Please allow up approximately 14 days for processing. Additional processing delays may occur during peak promotional offers, e.g Christmas/Boxing Day Sales etc. You will receive an email notification when your return has been processed (be sure to check your spam folder). UPDATE: Due to COVID-19 our warehouse is experiencing some delays in processing refunds. We appreciate your patience during this time. You will receive an email confirmation once your refund has been issued. We have also extended our returns period to 60 days in the attempt to account for any isolation our customers may need to undergo. This is valid on all purchases made from the 1st March 2020 until further notice.
How will I be refunded if I return an item?
INCORRECT ITEMS OR FAULTY GOODS If you have received an incorrect item or discover a fault, please use the Contact Us form to send a picture of the item and a brief description of the fault. Our Customer Care team will assess the claim and once approved will notify you in writing and arrange a refund you back to the original payment method. Items that are either: older than six months from the purchase date or deemed as general wear and tear and not due to a manufacturing fault will not be refunded.
What if my item is faulty?
INCORRECT ITEMS OR FAULTY GOODS If you have received an incorrect item or discover a fault, please use the Contact Us form to send a picture of the item and a brief description of the fault. Our Customer Care team will assess the claim and once approved will notify you in writing and arrange a refund you back to the original payment method. Items that are either: older than six months from the purchase date or deemed as general wear and tear and not due to a manufacturing fault will not be refunded.
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