FAQs
SHIPPING & DELIVERY
HOW MUCH WILL I PAY FOR SHIPPING?
This will depend on the type of delivery option you have selected. For more information on the delivery of orders and shipping times, please visit our Shipping & Delivery page here. We currently do not offer International Shipping. We apologise for any inconvenience.
WHEN WILL I RECEIVE MY ORDER?
This will depend on the type of delivery option you have selected. For more information on the delivery of orders and shipping times, please visit our Shipping & Delivery page here.
HOW DO I TRACK MY ORDER?
Once you have placed your order and it has been sent out you will receive an email from Shippit which will include tracking information on your order.
DO YOU SHIP INTERNATIONALLY?
We currently do not offer International Shipping. We apologise for any inconvenience.
ORDERS
CAN I MAKE CHANGES TO MY ORDER?
Sebago is unable to amend or cancel an order once it has been placed, as we work hard to process and dispatch all orders as quickly as possible. If you have made a mistake with the items you have purchased, please get in touch as soon as possible and we may be able to intercept the dispatch of your order and change this for you.
Please note that although we will try our best, it is not always possible to change order details in time and unfortunately is not an option during sale and peak trading periods therefore Sebago cannot be held liable for any incorrect details entered by the customer.
I ENTERED THE WRONG ADDRESS, CAN I CHANGE IT?
Please check your shipping address before completing checkout. If you have entered the incorrect shipping address, please get in touch with our customer care team as soon as possible by calling us on +612 8074 5338 on Monday – Friday 9am – 5pm (AEDT).
AN ITEM IN MY ORDER IS MISSING, WHAT DO I DO?
Occasionally, orders may be sent via split shipment, and may arrive in multiple packages. You will receive notifications from Shippit with additional tracking information. If you have any questions regarding your order, please call our customer care team on +612 8074 5338 on Monday – Friday 9am – 5pm (AEDT).
RETURNS & EXCHANGES
HOW DO I RETURN AN ITEM I PURCHASED ONLINE?
Please visit our Online Returns page here.
DOES SEBGAGO CHARGE FOR RETURNS?
Returns will be subject to a $12 AUD fee which will be deducted from your final return amount. For more information on our Returns policy and information, please visit our Returns page here.
CAN I RETURN SALE ITEMS?
Sale items can be returned for online credit only, other than in the event of them being faulty. Final Sale items are final and cannot be returned other than in the event of them being faulty. All Final Sale products are tagged with FINAL SALE on the product page for easy identification.
PAYMENTS
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept the below payment methods:
- Credit or debit card: Visa, Mastercard, American Express,
- Digital Wallet: ShopPay, PayPal, Google Pay, Apple Pay,
- Buy Now Pay Later: PayPal Pay in 4, Afterpay and Clearpay.
- Sebago Gift Vouchers
- Sebago Credit Notes
CAN I PAY USING AFTERPAY?
Afterpay is a payment option which allows you to receive your order straight away, and then pay for it in 4 equal fortnightly installments, all interest free. All standard Delivery and Returns policies apply to Afterpay orders. For further information and full terms and conditions, please visit the Afterpay website here.
PRODUCTS
WHAT SIZE AM I?
Our size guide can be found on each product page and here.
THE STYLE I WANT IS OUT OF STOCK, WHAT CAN I DO?
Unfortunately, if the item is unavailable on the website, it has sold out.