Online Returns
Although we hope you love every Sebago purchase, we have a returns and exchange policy if you
are not completely satisfied. Returns must be initiated within 14 days of receiving your order.
All returns are managed through our Refundid returns portal — a fast, self-service process with the
option to receive an instant refund (available for Australian customers only).
CONDITIONS FOR RETURN
- Item(s) must be returned in original, saleable condition, including being unworn, unused, and unaltered, with original tags attached and dust bags included.
- Returns may not be accepted if items show signs of wear. Items must be returned in their original packaging with all original tags attached, including original dust bags.
- Online return requests (for items purchased via www.sebago.com.au) must be initiated and placed in the post within 14 days of your delivery date.
RETURN OPTIONS
FULL PRICE ITEMS
Return full price items back to Sebago for a refund to your original payment method.
All online returns must be submitted online via Refundid returns portal for instant refund to your original payment method or store credit.
SALE ITEMS
- Sale Items include temporary markdowns or promotions are available for refunds.
- Final Sale items are not eligible for change-of-mind returns or refunds
- Final Sale items may only be returned if they are deemed faulty.
RETURN INSTRUCTIONS AND FEES
Returns Within Australia
All returns within Australia will be subject to a $12.00 AUD fee, which will be deducted from your final return amount.
How to Lodge Your Return
- Check that your return meets our returns criteria.
- Lodge your return request through our returns portal.
- Securely repack your items and include the returns paperwork in your parcel.
- Print your provided Australia Post return shipping label and fix it securely to the outside of your parcel before dropping it off at your nearest Australia Post location. Items must be posted within 7 days of lodging your return.
Please ensure that you are using the provided return shipping label. If you elect not to use the provided return shipping label, Sebago will not be liable for any additional costs, damages, or shipping errors that may occur.
Please ensure that you have removed any previous shipping labels from your parcel before lodging your return.
RETURNS TERMS AND CONDITIONS
NON-RETURNABLE ITEMS
The following items cannot be returned or exchanged:
- Items returned after the 14-day return window
- Items that have been worn, washed, altered or damaged
- Items without original tags or packaging
- Final sale items (unless faulty)
- Fragrances and grooming products once opened
CONSUMER GUARANTEES
All purchases made through www.sebago.com.au are covered by consumer guarantees and rights under Australian and New Zealand Consumer Law.
If you believe your purchase is faulty, you may be eligible for a refund, replacement, or repair. All items must be assessed either via our Customer Care team.
FAQS
HOW LONG DOES IT TAKE TO RECEIVE MY REFUND?
Standard refunds are processed within 5–7 business days of receiving and inspecting your return, back to your original payment method.
Australian Customers
New Zealand Customers
Please note: Original shipping charges are non-refundable. Return shipping costs are deducted from your refund total.
CAN I EXCHANGE AN ITEM?
We are unable to offer direct exchanges at this time. If you need a different size, color, or style, please return your original item for a refund and place a new order for the desired item.
WHAT IF I HAVE A FAULTY ITEM?
If you have received a faulty or incorrect item, please contact us at customercare@sebago.com.au within 14 days of delivery with your order number and a photo of the issue. We will arrange return shipping at our cost and offer a full refund or replacement.
WHAT IF I HAVE RECEIVED THE WRONG ITEM?
If you believe you have the wrong item, please email our customer care team at customercare@sebago.com.au for further assistance. Please provide a detailed description of the issue, along with clear photos of the product and barcode of the item you have received.
We recommend choosing carefully to avoid disappointment, so please get in touch at customercare@sebago.com.au if you have any questions regarding sizing. Any items returned outside the return period, or in a condition that indicates being worn will not be accepted for return. Sebago reserves the right to reject items that do not comply with the above conditions and will return the item to sender.